Terms, Conditions & Privacy Policy

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of kathywolstenholme.uk, located at kathywolstenholme.uk.

By accessing this website, you agree to these terms and conditions. If you do not agree to all of the terms stated on this page, do not continue to use kathywolstenholme.uk.

The following terminology applies to these Terms and Conditions, Privacy Policy, and Disclaimer Notice and all agreements: "Client", "You" and "Your" refers to you, the person accessing this website. "The Company", "Ourselves", "We", "Our" and "Us" refer to kathywolstenholme.uk. "Party", "Parties", or "Us" refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, in accordance with the prevailing law of England and Wales. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she/they are interchangeable and refer to the same.

Cookies

We use cookies to ensure the website functions correctly and to enable optional features such as Google reCAPTCHA and Facebook Messenger chat. By using kathywolstenholme.uk, you consent to necessary cookies. Optional cookies will only be used if you provide consent through the cookie banner.

For more information about how we use cookies and other data, please see our Privacy Policy.

License

Unless otherwise stated, kathywolstenholme.uk and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may access this for your own personal use, subject to the restrictions set in these terms and conditions.

You must not:

  • Republish material from kathywolstenholme.uk
  • Sell, rent, or sub-license material from kathywolstenholme.uk
  • Reproduce, duplicate, or copy material from kathywolstenholme.uk
  • Redistribute content from kathywolstenholme.uk

This Agreement begins on the date you access the website.

Comments and User Content

Some areas of this website may allow users to post opinions or information. Comments do not reflect the views of kathywolstenholme.uk, its agents, or affiliates. We do not filter, edit, or review comments before publication. However, we reserve the right to monitor and remove any comments deemed inappropriate, offensive, or in breach of these Terms and Conditions.

You warrant that:

  • You have the necessary consent to post comments
  • Your comments do not infringe any intellectual property rights or contain defamatory, offensive, or unlawful material
  • Your comments are not used to promote business or commercial activity without permission

By posting comments, you grant kathywolstenholme.uk a non-exclusive license to use, reproduce, edit, and authorise others to use your comments in any form or media.

Hyperlinking to Our Content

Certain organisations may link to our website without prior written approval, including government agencies, search engines, news organisations, and accredited businesses. Links must not be deceptive, falsely imply endorsement, or fit outside the context of the linking party's website.

Other link requests may be approved at our discretion. Approved organisations may hyperlink to our website using the corporate name, URL, or description of the website. No use of kathywolstenholme.uk's logo or artwork is allowed without a trademark license agreement.

iFrames

You may not create frames around our web pages without prior written approval, which alter the visual presentation of the website.

Content Liability

We are not responsible for content appearing on external websites. No link should appear that could be considered libellous, obscene, or infringing third-party rights.

Your Privacy

Please see our Privacy Policy for information on how we collect and use your data, including via contact forms, Calendly bookings, and third-party services.

Reservation of Rights

We reserve the right to request removal of any links to our website. We may amend these terms and conditions at any time. By continuing to link to our website, you agree to comply with these terms.

Removal of Links from Our Website

If you find any link on our website offensive or inappropriate, you may contact us at any time. We will consider requests for removal but are not obligated to comply.

Disclaimer

To the maximum extent permitted by law, we exclude all representations, warranties, and conditions relating to the website and its use. Nothing in this disclaimer will:

  • Limit liability for death or personal injury
  • Limit liability for fraud or fraudulent misrepresentation
  • Limit any liabilities not permitted under law
  • Exclude any liabilities that cannot be excluded under law

The limitations set in this section apply to all liabilities arising under contract, tort, or statutory duty. As long as the website is provided free of charge, we are not liable for any loss or damage of any nature.

Third-Party Services

Some website functionality, such as Calendly bookings, Google reCAPTCHA, and Facebook Messenger chat, is provided by third-party services. These services may collect and process data as described in our Privacy Policy. By using these features, you agree to their processing.

Privacy Policy

At kathywolstenholme.uk, we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

Who We Are

This website is operated by Kathy Wolstenholme (therapist and coach). If you have any questions about this policy or your data, you can contact us via the website contact form.

What Information We Collect

We only collect personal data that you choose to provide to us:

  • Contact form: Name, email address, phone number (if provided), and any message you submit
  • Booking information: If you book a session via Calendly, your details are collected and processed by Calendly in accordance with their privacy policy

We also automatically collect limited technical data when you use our website, such as IP address, browser type, and device information.

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Manage and respond to bookings made via Calendly
  • Maintain the security and functionality of our website

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent: When you submit a contact form or accept cookies
  • Legitimate interests: To respond to enquiries and maintain website security (e.g. spam prevention)
  • Contract: Where processing is necessary to provide services you request (e.g. bookings)

Third-Party Services

We use the following third-party services:

  • Calendly: For booking appointments. Calendly processes your data in accordance with their privacy policy.
  • Google reCAPTCHA: Used to protect our website from spam and abuse. This may collect data such as IP address, device information, and user interactions.
  • Meta (Facebook Messenger): Optional chat feature, enabled only if you accept relevant cookies.

These providers may process your data outside the UK. We ensure appropriate safeguards are in place where required.

Cookies

We use cookies to:

  • Ensure the website functions correctly
  • Enable security features such as reCAPTCHA
  • Enable optional features such as chat services

You can manage your cookie preferences through the cookie banner when you first visit the site.

Data Retention

We only retain your personal data for as long as necessary:

  • Contact form enquiries: as required for responding to enquiries.
  • Booking-related data: as required for providing services and record-keeping

You may request deletion of your data at any time.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Request transfer of your data

To exercise any of these rights, please contact us via the website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data Security

We take appropriate measures to protect your personal data from unauthorised access, disclosure, or loss.

Children’s Information

This website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.